Cultural Coach

Competition number: 1501

Date posted: July 9, 2021

Job type: Full time

Application deadline: Until filled


The Family Centre has a strong reputation for providing quality services basing our work on research and evidence-based practices. We pride ourselves on providing leading-edge training and strong, reflective supervision. Our intention is to create a healthy organization that is intelligent in its response to community issues and intentional about our respectful treatment of each other. We have a strong focus on Trauma-Informed Care for the communities we support, as well as our staff teams. The Family Centre strives to hire a diverse team of employees, reflecting the diverse communities we support.


The Family Centre exists to support families and children to help them flourish and to help people engage with one another in order to promote healthy, safe, and economically viable communities.


Healthy families in healthy communities.

The Family Centre is currently hiring energetic individuals interested in working with children as a Cultural Coach. The Coaches work with ethno-cultural youth and families who have been identified as in need of support adjusting to life in Canada or reconnecting to their culture. In addition to newcomers, the Coaches work with second and third generation immigrant youth who know little about their culture of origin, or fail to see the importance of being connected to their heritage. Cultural Coaches assist youth in learning more about their culture and re-establish bonds to their cultural community, thereby increasing the natural support systems surrounding the youth. With support, the Coaches hope that the youth will have a better understanding and ability to cope with the cultural differences they are experiencing in their new country, school, and community.  The desired outcome for the program is to decrease the youth’s vulnerabilities and increase strengths and resiliencies. This position reports to the Manager of Community Initiatives at The Family Centre.



  • Degree in Human Services or equivalent education and experience
  • 2 years’ experience working with youth
  • Eligibility for membership in a professional organization
  • Effective communication skills with a wide range of individuals
  • Ability to work in an integrated service team
  • Knowledge of community resources
  • Computer Literacy
  • Caseload management skills (formal and informal)
  • Police Criminal Record Check and Child and Youth Information Systems Check (must have to start employment and renewed every three years)
  • Standard First Aide-16 Hours and Suicide Intervention Training-14 Hours (must have within three months of employment and refreshed every three years)
  • Indigenous Awareness (8 hours within the first twelve months of employment and every year thereafter)
  • 2 million Vehicle Liability Insurance
  • Driver’s Abstract



Successful candidates will demonstrate the following competencies:

  • Interpersonal skills to help establish good working relationships with clients and stakeholders
  • Ability to establish clear boundaries and be sensitive to individual needs
  • Ability to problem solve and work in a team environment
  • Be a Brand Ambassador
  • Excellent organizational skills, flexible and creative problem-solving skills
  • Excellent program facilitation, networking, and community engagement skills


Key Responsibilities:

  • Facilitate groups and community/school events that include the following four elements: cultural content, inclusion, recreation, and community supports
  • Engage youth to participate in programming
  • Receive referrals to work with youth who are identified as needing 1:1 formal support in order to address specific goals
  • Engage in ongoing community development with stakeholders who work ethno-cultural youth and families
  • Develop innovative and creative programming to meet the needs of the school/program/community
  • Work with youth through specific group programming and universal school programming; as well provide summer programs for youth who otherwise would not have the opportunity to participate in healthy activities over the summer
  • Practice within the Resiliency Framework Philosophy, identifying resiliency capacities and coping skills for youth to build upon
  • Support youth to develop a sense of identity and cultural awareness
  • Establish therapeutic relationships through role modelling, mentoring and supporting youth
  • Assist youth in becoming more aware of their strengths and qualities (leadership, empowerment, boundaries, positive identity, commitment to learning, etc.)
  • Connect youth and their family to beneficial, affordable, and sustainable community resources to increase their networks of support


What to Expect:

  • Training – compressive onboarding/orientation process with includes service specific training, and agency wide core training.
  • Feedback – a strong supervision model that provides regular formal and informal opportunities for feedback
  • Performance coaching – formal and informal coaching regarding the development of personal and professional growth and development.



The Family Centre is committed to employee wellbeing and development. The comprehensive compensation package offered to employees reflects those values and is competitive within the marketplace.

  • $44,537 to $57,396 annually
  • Manulife Health Benefit Plan
  • 3 weeks’ vacation
  • RRSP matching
  • Ongoing paid training


Please send your resume with the competition number to:

Danny Allen

Manager, Community Initiatives



The Family Centre thanks all applicants in advance. Only those candidates selected for an interview will be contacted. The Family Centre is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment. We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

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