Program Manager Therapy & Mental Health Services

Competition number: 1486

Date posted: April 9, 2021

Application deadline: Until Filled

The Family Centre has a strong reputation for providing quality services basing our work on research and evidence-based practices. We pride ourselves on providing leading-edge training and strong, reflective supervision. We intend to create a healthy organization that is intelligent in its response to community issues and intentional about our respectful treatment of each other. We have a strong focus on Trauma-Informed Care for the communities we support, as well as our staff teams. The Family Centre strives to hire a diverse team of employees, reflecting the diverse communities we support.

Mission: The Family Centre exists to support families and children to help them flourish and to help people engage with one another to promote healthy, safe, and economically viable communities.

Vision: Healthy families in healthy communities.

The role


The Therapy & Mental Health Manager is responsible for a variety of programs within The Family Centre. Programs include Therapy for Individuals, Families and Groups, Drop in Counseling, All in For Youth a school-based initiative and Collaborative Service Delivery, a Children Services initiative. Reporting to the Program Director of Community-Based Services the Therapy and Mental Health Manager oversees the program outcomes and operations, budget and performance of 60 staff and interns.


  • A minimum of Master's degree in Counselling Psychotherapy, Psychology, Social Work or a related discipline.
  • A minimum of 3 years supervisory experience
  • Experience in a non-profit human service setting is an asset


  • Registration and Active membership in good standing with a professional regulatory body related to the degree
  • Police Check and Child Welfare Intervention Record Check completed within the last 6 months
  • Valid driver's license, access to a reliable vehicle


  • Exceptional leadership, relationship management, facilitation, negotiation and problem-solving skills
  • Superior interpersonal and verbal, and written communication skills
  • Ability to deliver clinical supervision and teaching to staff
  • Aptitude for working effectively and sensitively with people from diverse cultural backgrounds
  • Ability to work in a fast-paced environment with changing priorities
  • Sound judgement and decision-making skills
  • Strong computer skills
  • Understanding trauma-informed care, anti-oppressive and anti-Racism framework, and ability to integrate into their leadership style.

Key Responsibilities

  • Manage the departments' service delivery objectives, ensuring targets are achieved by monitoring and maintaining accurate data collection and statistics.
  • Manage ongoing evaluation of therapy and counselling, prepare, interim and outcome reports for external stakeholders and ensure client satisfaction
  • Work in collaboration with Program Director on applications for any special funding or grant requests to support new program initiatives and core funding applications
  • Work with Senior Management team and community partners to develop existing services/programming to address community needs.
  • Prepare PQI reports contributing to program analysis and strategy
  • Participate as an active member of the agency senior leadership team contributing to overall agency success and mission achievement


  • Determine staffing requirements based on current and future agency needs, recruit, train, model, mentor and supervise all clinical staff, including therapists, supervisors and clinical supports.
  • Support clinical practice and assist staff to acquire and/or maintain the knowledge, skill and clinical judgement for safe performance in the delivery of quality client-centered services.
  • Ensure high customer satisfaction and high-quality services are provided by appropriately trained and duly certified, and licensed staff.
  • Provide strategic direction to the clinical staff regarding performance standards and goals.
  • Establish, oversee and provide guidance to staff regarding existing and new clinical processes, protocols and policies. This includes communicating new policies and processes to the Clinical staff and providing them with adequate support and training for implementation.
  • Provide case consultation to staff on escalated complex cases.
  • Direct and supervise Program Supervisors to:
    • ensure personnel are equipped, trained and motivated to do their jobs;
    • ensure personnel receive regular individual and collective feedback regarding performance;
    • equip program personnel to understand agency and unit objectives, both qualitative and quantitative.

Program Management

  • Assume overall responsibility for oversight, management, quality assurance, process improvement, data management and feedback of the clinical services provided by the agency
  • Lead the Therapy Team to initiate, plan, and evaluate over-arching agency client services, annual program operating plans, quality improvement processes, and special projects.
  • In consultation with the Program Director, identify and implement tools, processes, interventions, or infrastructure necessary to ensure the success of the program and related activities.
  • Provide leadership in identifying problems and the development of resolution for community therapy needs and agency therapist's needs.
  • In collaboration with the Director, develop business plans for new and existing clinical programs which support The Family Centre's goals and vision.
  • Ensure the alignment of service delivery operations with organizational strategy and operational goals and the measurement of performance.
  • Oversee the delivery of programs and ensure they are delivered in accordance with the funder's requirements.
  • Work with Clinical staff to establish and maintain program fee structure.
  • Provide strategic and operational leadership to develop and implement programs and program evaluation.
  • Oversee client records' maintenance assuring accuracy, completeness, and compliance with regulations, including legal, accreditation, and ethical standards.
  • Collaborate with the Social Enterprise unit to provide services in the community.


The Family Centre is committed to employee well-being and development. The comprehensive compensation package offered to employees reflects those values and is competitive within the marketplace.

  • $75,581 to $100,959
  • Manulife Health Benefit Plan
  • RRSP Matching
  • Wellness Program
  • 3 weeks' vacation
  • Parking
  • Ongoing paid training

Please send your resume to:

Nimir Raval, Director of Community Based Services.

The Family Centre thanks all applicants in advance. Only those candidates selected for an interview will be contacted. The Family Centre is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, as well as work environment. We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

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