Interpretation Services for Organizations in Alberta
When you have clients who can’t adequately speak or understand English, our interpreters can help.
Our Centralized Interpreter Services (CIS) offer interpretation and cultural insight services in more than 80 languages and dialects, so organizations can better communicate with clients who are not yet able to adequately speak or understand English.
How it works
An interpreter can interpret words, ideas, and meanings. They facilitate communication between an organization and a client who speaks limited or no English by providing language and cultural interpretation.
We offer the following interpretation services
orientation: complimentary staff orientation sessions to help make your time with us more efficient
in-person interpretation: an interpreter will interpret a conversation between a client and an organization
message relay: an interpreter contacts the organization to receive the pre-determined message, phones the client to relay the message, and confirms with the organization that the message was successfully delivered
phone interpretation: a three-way conference call between the interpreter, the organization, and the client
on-call services: your organization can partner with us to have interpreters on call for quick access to interpretation services with the opportunity to have the same interpreter each time
cultural brokerage services: the interpreter explains cultural information, identifies and resolves cultural conflicts, or explains Canadian beliefs, values, and practices
Who can access these services
Any organization that has clients with no or limited English-speaking skills can access interpretation services. We serve all fields, including medical, legal, social services, and driver testing.
When and where is it offered
In-person services are available to organizations in Edmonton, Alberta and surrounding areas (including Edmonton, Beaumont, Fort Saskatchewan, Leduc, St. Albert, Spruce Grove, and Strathcona County).
Phone and virtual interpretation services are available to organizations located in Canada and the USA.
While phone and online services are available, we prefer to interpret in person to consider non-verbal cues, such as body language, and to more easily provide the client with a sense of reassurance and trust.
We can usually provide an interpreter within 72 hours of a request. For emergencies, we will make every effort to provide an interpreter immediately or work with you to develop an on-call interpreter list for quicker access to interpreters in the future.
If you need interpretation services frequently, we can partner with your organization to have interpreters on call.
Interpretation services are paid by the organization requesting the service, not the non-English-speaking client.
You can book an interpreter by the hour, half-day, full-day, week, or other arrangement.
Why use an interpreter
Public services, such as health, education, social, legal, government, or community services are an essential part of living a strong and healthy life in Canada. For many new Canadians and immigrants, understanding the English language may prevent them from accessing these critical services or using them effectively when they do.
Community or family members who interpret can pose risks to both the non-English-speaking client and the service provider. Without proper interpretation training and adherence to Ethical Standards of Practice, there may be issues with objectivity, bias, misunderstanding, inaccurate or incomplete information, or confidentiality. Due to the sensitive and private nature of certain information, it’s critical that information be presented properly and accurately and not get back to their community, which is often small and tight-knit.
The Family Centre acknowledges that we are on Treaty 6 territory, a traditional meeting ground, gathering place, and traveling route for the Cree, Saulteaux, Blackfoot, Métis, Dene, and Nakota Sioux. We acknowledge all the many First Nations, Métis, and Inuit whose footsteps have marked these lands for centuries.