Family Support Services Supervisor

Competition number: 1603

Date posted: March 21, 2023

Job Type: Full Time 

Application deadline: March 29, 2023

The Family Centre has a strong reputation for providing quality services basing our work on research and evidence-based practices. We pride ourselves on providing leading edge training and strong, reflective supervision. Our intention is to create a healthy organization that is intelligent in its response to community issues and intentional about our respectful treatment of each other. We have a strong focus on Trauma Informed Care for the communities we support, as well as our staff teams. The Family Centre strives to hire a diverse team of employees, reflecting the diverse communities we support. The Family Centre is committed to Indigenous ceremony and practice and welcomes knowledge of ceremony and lived experience.

Mission: The Family Centre exists to support families and children to help them flourish and to help people engage with one another to promote healthy, safe, and economically viable communities.

Vision: Healthy families in healthy communities.

The role

The Family Centre is currently hiring a Supervisor in Family Support Services, with the Collaborative Service Delivery model. This position will support front-line staff in providing direct services to families who have Children’s Services involvement. Front-line service teams either focus on the immediate family (Family Connectors, Youth Connectors, and Family Capacity Builders) or on the extended family (Family Engagement Facilitators, and Kinship Support Workers) and as such this position may have one of these two focuses. This position reports to the Manager, Family Support Services.


  • Degree in Human Services field, with related experience
  • Experience working with Children’s Services
  • Experience working with people from diverse cultures
  • Requires knowledge, skills, and abilities to work with people affected by trauma
  • Requires knowledge of and competence in delivering trauma informed care
  • Knowledge, skills, and ability to work with people who have experienced trauma
  • Experience with hiring, onboarding, training, and supervising staff

Mandatory Requirements: 

  • Police Check and Child Welfare Intervention Record Check completed within the last 6 months
  • Our Children Are Sacred Youth Suicide Prevention Training or ASIST Suicide Intervention Training, required within 3 months of start date
  • Registration with a professional body, if eligible (such as RSW)


  • Strong interpersonal skills to help establish good working relationships with staff
  • Ability to work independently as well as within a team environment
  • Innovative, creative thinker
  • Ability to navigate courageous conversations effectively
  • Proficient oral and written communication skills
  • Excellent organizational skills and attention to detail
  • Proactive and highly engaged
  • Understands the meaning in teachings and values embedded in ceremony, circle processes, and relational accountability
  • Understands the importance of allyship with equity-seeking communities

 Key Responsibilities

  • Interviewing, orienting, and trainings front-line service providers
  • Supervise a team of front-line service providers
  • Provide proactive guidance, direction, and support to staff
  • Build and maintain strong effective staffing teams
  • Promote staff engagement
  • Are responsible for providing trauma informed care
  • Collect, review, and maintain client and personnel data, ensuring completeness, accuracy, and consistency, to help meet agency quality improvement, evaluation, and reporting requirements.
  • Monitor and review staff performance on an on-going basis in compliance with agency policies and professional standards
  • Participate actively in partner collaboration meetings
  • Complete administrative responsibilities; including editing reports, auditing files, and maintaining accurate client and service provider information

What to Expect

  • Training – comprehensive onboarding/orientation process with includes service specific training and agency wide core training.
  • Feedback – a strong supervision model that provides regular formal and informal opportunities for feedback
  • Performance coaching – formal and informal coaching regarding the development of personal and professional growth and development.


The Family Centre is committed to employee wellbeing and development. The comprehensive compensation package offered to employees reflects those values and is competitive within the marketplace.

  • $59,238 to $79,221 annually
  • Manulife Group Health & Dental Benefit Plan
  • 4 weeks’ vacation
  • RRSP matching
  • Ongoing paid training

Please send your resume to mentioning full time or part time application:

Nicole Jiang, Manager, Family Support Service

The Family Centre thanks all applicants in advance. Only those candidates selected for an interview will be contacted. If contacted for an interview, candidates will have the option to participate via video call. The Family Centre is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environment. We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

What I enjoy most about my role as a FSS Supervisor is being able to be creative in my problem solving skills while working as a collaborative service team, and helping break down barriers for the families we serve, so they can stay connected to their family, community and culture.”

  • Joelene (Supervisor, Family Support Services)

The Family Centre acknowledges that we are on Treaty 6 territory, a traditional meeting ground, gathering place, and traveling route for the Cree, Saulteaux, Blackfoot, Métis, Dene, and Nakota Sioux. We acknowledge all the many First Nations, Métis, and Inuit whose footsteps have marked these lands for centuries.

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