Family Connector


Competition Number: 1588

Date Posted: January 27, 2023

Job Type: 6 Full -Time positions. 

Application Deadline: Until Filled

The Family Centre has a strong reputation for providing quality services basing our work on research and evidence based practices. We pride ourselves on providing leading edge training and strong, reflective supervision. Our intention is to create a healthy organization that is intelligent in its response to community issues and intentional about our respectful treatment of each other. We have a strong focus on Trauma Informed Care for the communities we support, as well as our staff teams. The Family Centre strives to hire a diverse team of employees, reflecting the diverse communities we support.


The Family Centre exists to support families and children to help them flourish and to help people engage with one another in order to promote healthy, safe, and economically viable communities.


Healthy families in healthy communities.

The Role: 

The Family Connector (FC) provides in-home and community-based support to marginalized children and families who have Children’s Services involvement. This includes a significant proportion of First Nations, Metis and Inuit families, as well as, Refugee and first-generation Canadian families that have experienced the impacts of trauma and multigenerational abuse and neglect. Family Connectors build therapeutic relationships with parents through the use of basic counselling skills and a trauma informed care approach; thereby increasing capacity and executive functioning. The FC identifies, strengthens, and reconnects relationships with family, kin, and friends in an effort to create a plan that addresses long term support for the wellbeing, reunification and safety of the children. FCs work as a member of a collaborative team and are ultimately responsible for the coordination, initiation and mobilization of internal and external resources required to meet the service plan objective as determined with Children’s Services and the families we work with.


  • Degree in Human Services Field, with related experience
  • A minimum of 3 years’ experience working with families
  • Experience working with Child & Family Services and CSD beneficial
  • Experience working with families from diverse cultures, especially Indigenous families
  • Requires knowledge of and competence in delivering Trauma Informed Care
  • Proficient oral and written communication skills

Mandatory Requirements: 

  • Police Check and Child Welfare Intervention Record Check completed within the last 6 months
  • Current ASIST Suicide Intervention Training
  • Registration with a professional body, if eligible (such as RSW)
  • ASIST Suicide Intervention Training and First Aid-Level C CPR, required within 3 months of start date
  • Valid class 5 driver’s licence, reliable vehicle for daily use and liability insurance, as well as a 5 year driver abstract
  • When eligible, application to and maintenance of membership in a professional organization 


  • Strong interpersonal skills and boundaries to help establish good working relationships with clients and colleagues
  • Ability to problem solve with a non-confrontational approach
  • Reliable and flexible availability, including some evenings and weekends
  • Excellent organizational skills and detail oriented
  • Ability to respond to crisis situations in a calm manner 

Key Responsibilities: 

  • Using a Trauma Informed Care approach, support the reunification of children to their parents, families, culture and community
  • Initiate and facilitate family support network meetings and service providers meetings with involved professionals to plan, review or process necessary information
  • Assess ongoing risk for children and families receiving services as per the Child Youth and Family Enhancement Act (CYFEA)
  • Support Indigenous children and parents to connect with their culture and follow protocol when participating in ceremony with them
  • Completion of formal documentation and ensuring file standards are met; inclusion of the voice of the family in documentation
  • Attend staff meetings, service team meetings, trainings and supervision meetings as required
  • Work within a flexible schedule which includes evening and weekend work regularly
  • Provide on-call support to families 24/7 on a rotational basis

What to Expect: 

  • Training – comprehensive onboarding/orientation process which includes service specific training, and agency wide core training.
  • Feedback – a strong supervision model that provides regular formal and informal opportunities for feedback
  • Performance coaching – formal and informal coaching regarding the development of personal and professional growth and development.


The Family Centre is committed to employee wellbeing and development. The comprehensive compensation package offered to employees reflects those values and is competitive within the marketplace.

  • $47,682 to $62,031 annually
  • On-call compensation
  • Manulife Health Benefit Plan
  • Wellness Program
  • 3 weeks’ vacation
  • RRSP matching
  • Ongoing paid training
  • Mileage compensation

Please send your resume and cover letter to: 

Closing date: Until Filled 

The Family Centre thanks all applicants in advance. Only those candidates selected for an interview will be contacted. If contacted for an interview, candidates will have the option to participate via video call. The Family Centre is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environment. We will be happy to work with applicants requesting accommodation at any stage of the hiring process. 

I am proud to be a Family Connector and work with my team to serve communities in need. The work can be tiring when advocating for families that have experienced trauma, but it is work that is fulfilling and leaves me feeling accomplished when witnessing the beauty of families connected together once again.”

- Erik (Family Connector)

The Family Centre acknowledges that we are on Treaty 6 territory, a traditional meeting ground, gathering place, and traveling route for the Cree, Saulteaux, Blackfoot, Métis, Dene, and Nakota Sioux. We acknowledge all the many First Nations, Métis, and Inuit whose footsteps have marked these lands for centuries.

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